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Providence Health System in Portland, OR, has improved customer service and increased staff efficiency by creating a call center that allows patients to handle physician and hospital billing questions with one telephone call.
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Most of health care these days seems to be about problem-solving figuring out what is wrong with a patient, a process, or a system and fixing it.
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Information resources for Appreciative Inquiry
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In addition to evaluation and management (E/M) facility fees for the emergency department (ED), hospitals must report CPT-4 codes and HCPCS level II codes for all procedures and services to ensure accurate reimbursement from Medicare and many of the commercial payers.
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The emergency physician (EP) and nurse often may encounter patients with the chief complaint of eye pain or visual problems. Generally, the diagnosis easily is obtained and quickly treated. Unfortunately, a subset of patients will present with an illness that threatens permanent vision loss or impairment. EPs must have a broad differential diagnosis and structured approach in evaluating these patients to ensure appropriate diagnosis and treatment.
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McQueen CE. Melissa officinalis (lemon balm) to treat herpes labiablis. Altern Med Alert 2003;6(4):44-47.
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FDA proposes labeling and manufacturing standards for all dietary supplements. Altern Med Alert 2003;6(4 Suppl):S1-S2.
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Greenfield RH. Homeopathic arnica and surgery. Altern Med Alert 2003;6(4):48.
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O'Mathuna DP. Herb-drug interactions. Altern Med Alert 2003;6(4):37-44.
